運費暴漲還缺柜，導致很多客戶的訂單沒有辦法出貨，該怎么和客戶說明情況呢？
hi jack,
we totally understand the serious situation-freight charge increase & containers shortage-at the moment. and it might be difficult for both of us to proceed.
我們完全理解目前運費上漲和集裝箱短缺的嚴重情況。而且這對于我們雙方都很難繼續推進業務。
to be candid with you, we keep doing everything we can to fix the bad issues for you. and we suggest you delaying the shipping date to avoid the crazy price during this peak season, even if the mass production were already completed.
坦白說，我們一直在盡一切努力為你們解決問題。此外即使大貨已經完成生產，我們也建議你推遲船期，以錯開這個瘋狂的旺季價格。
kindly note your goods will be stored carefully in our warehouse, without any storage cost. so you could request the delivery whenever the time is better for you. we’re standing by 24/7.
請注意，您的貨物會在我們的倉庫里小心存放，不會產生任何倉儲費用。所以你可以在對你比較合適的時間要求發貨。我們全天候待命。
i hope this email finds you well and hope this updated information takes away your worry or depression.
我希望這封電子郵件能讓你感覺好一點，也希望你了解這些信息后不再擔心或沮喪。
good luck, for both of us.
best regards,
yibing


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