貨物由于一些原因仍在途中超過了規定時間未到貨，或者貨物丟失，這些都會引起買家開啟糾紛。開啟糾紛后，賣家要及時和買家溝通，可通過退款或重新發貨來處理糾紛問題。
sample 8 dear customer,
we sincerely regret that you haven't received your package. we have looked into this matter, and can share the following information about your order (no.xxxxx): tracking no:xxxxxxx status:xxxxxxx shipped date:xxxxxxx standard shipping times are approximately 7-15 business days, however with increased holiday demand there may be a delay in international delivery times. we promise a full refund including original shipping charge if the item is not delivered in xxxx days after receipt of payment. your satisfaction is our utmost priority; please contact us if you have any concerns. we apologize for the inconvenience. your understanding is greatly appreciated.
best regards,
(your name )
sample 9
dear customer,
we sincerely regret that you haven't received your parcel yet.we can confirm that we sent your order on january 10, 2014; however, we were informed by the shipping company that the package has been delayed due to problems on their end. we can arrange reshipment or a full refund to you. please let us know what is your preferred option and we'll resolve this matter as quickly as possible. we apologize for the inconvenience. your understanding is greatly appreciated.
best regards,
( your name )


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